ALL DOGS TORONTO - TERMS AND CONDITIONS
1. All Dogs Toronto will provide the services stated herein in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, Owner expressly waives and relinquishes any and all claims against All Dogs Toronto except those arising from gross negligence or willful misconduct on the part of All Dogs Toronto.
2. Cash payments are to be made in person prior to the commencement of services or placed in a conspicuous location for pick up on the first day of service. Holidays require a full payment of services at time of consultation. A finance charge of 10% per each of (5) business days outstanding will be added to unpaid balances after a one week grace period. All Dogs Toronto reserves the right to cancel service due to nonpayment at any time.
3. Payment: All subsequent services will be paid in full in the agreed upon manner in advance of the appointment start date via e-transfer or credit card payment.
4. Refund & Cancellation Policy
4.1 Dog Walking/Boarding/Daycare & Pet Sitting Services
If Owner plans to change their scheduled service, they must give All Dogs Toronto a minimum of 72 hours notice to avoid being charged the agreed upon rate. Boarding (including Holidays): If Owner cancels, the entire booking fee will apply for all cancellations made less than one week prior to scheduled sit. No refund on Holiday visits canceled one week or less before scheduled sits are to begin.
Unused pre-paid dog walking and pet sitting services expire after six months has elapsed from the date of purchase. This is to ensure that the representatives of All Dogs Toronto can reserve their time and availability in advance, preventing irrecoverable losses of time and work in executing their daily responsibilities.
4.2 Training Clients: Dog training clients must give 48 hours notice for cancellations. Due to the tailor-made, preparatory work requirements for each and every lesson, there are no refunds or credits for training programs already begun with All Dogs Toronto.
5. If Owner plans to increase their services needed, they can book all additional appointments via the Time to Pet service application or by email at alldogspetservices@gmail.com. Owner agrees to pay all additional fees incurred promptly at the agreed upon date.
6. Any additional services not covered by the original service agreement, including but not limited to, “accident” clean up of urine or feces, non-scheduled feedings, medicine administration, emergency care, and last-minute appointments made without 24-hour notice, are subject to an additional charge.
7. If a medical emergency arises for pet while under our care, All Dogs Toronto will make every effort to contact the Owner. If time is of the essence, the Owner authorizes All Dogs Toronto to seek medical services at Owner's preferred veterinarian, or the closest Veterinarian Hospital. Owner agrees to reimburse All Dogs Toronto for all services rendered by Veterinarian. These services will in accordance with Owners wishes if the Owner is reachable in a timely manner. If Owner is not reachable in a timely manner, Owner will reimburse All Dogs Toronto in full for any and all services required, including but not limited to: transportation costs, medical care, emergency care, and any/all additional service charges, fees, and hourly rates.
8. In the unlikely event of illness or personal emergency to All Dogs Toronto, Owner will authorize All Dogs Toronto to arrange for another qualified person to fulfill responsibilities as set forth in this contract. Owner will be notified in such a case.
9. It is the Owners responsibility to make sure all of their pet(s) are current on their vaccinations. Should an employee of All Dogs Toronto be bitten or otherwise injured by Owners pet(s), Owner agrees to pay all medical costs and lost wages incurred by All Dogs Toronto due to such injury.
10. Owner is responsible for any injury caused to an employee of All Dogs Toronto or the general public by Owner’s pet(s) or condition of Owner’s premises.
11. In the event of inclement weather or natural disaster, All Dogs Toronto will use their best judgment in caring for Owners pet(s) and home but cannot be held responsible for any damage to home or injury to pet arising from such.
12. Owner is to notify All Dogs Toronto if anyone else has keys or access to Owner’s property other than All Dogs Toronto during the time the representative of All Dogs Toronto is caring for Owner’s home and pet(s). All Dogs Toronto cannot be held liable for damage done to home and pet(s) by others with such access. In addition, All Dogs Toronto shall not be held liable for damage done by pet to either the interior or exterior of home when All Dogs Toronto is not there.
13. All Dogs Toronto is not liable for pets that are left outside or may escape when All Dogs Toronto is not in attendance.
14. Owner shall, at Owners sole expense, defend All Dogs Toronto against any claim or demand, whether or not well founded arising from any act(s) of Owner’s pet(s) or relation to Owner’s property or another person/animal. Owner shall indemnify and hold All Dogs Toronto free and harmless from all cost, expenses and liabilities in connection with such claims or demands. These costs, expenses and liabilities include amounts paid in settlement before or after suit is commenced, attorney’s fees and costs incurred by All Dogs Toronto in defending against such claims or demands.
15. No term or provision of this contract shall be waived and no breach excused verbally. To be effective, each waiver or excuse shall be in writing and signed by the party who waived or excused.
16. Each waiver or excuse shall be independent of all other. Therefore, if a term or provision is waived or breach is excused, that waiver or excuse shall not waive any other term or provision or excuse any other breach.
17. In no event will All Dogs Toronto be liable to Owner for any damages, including, but not limited to any lost profits, lost savings or their incidental or consequential damages arising out of Owners use of All Dogs Toronto, nor will All Dogs Toronto be liable for any claim by any third party, unless gross negligence or willful misconduct is proven on the part of the employee.
18. Owner authorizes these Terms and Conditions as valid approval for future services for any purposes provided by this contract, permitting All Dogs Toronto to accept telephone reservations for service and to enter the premises without additional signed contracts or written authorization.
19. All dog training packages expire after a six month period, and are not eligible for a refund. This is to ensure the timely execution of the training protocols applied, and is included here as a reflection of the best interest of our canine clients and their learning propensity. This obligation also ensures that the representatives of All Dogs Toronto can accept advance reservations for their time and prevent lost training opportunities. Clients who become non-responsive after a training program has begun for a period of time longer than one week (excepting documented cases of personal or medical emergency) are in breach of this contract and forfeit their right to a refund.
20. All Dogs Toronto and their representatives reserve the right to cancel any and all further training, dog walking, and pet sitting appointments should pet be found in a state of acute deprivation or neglect as a breach of contract. Should qualified, documented cases of acute deprivation or neglect be present at the time of any service for a client, Owner waives their right to a refund for all subsequent services.
21. All Dogs Toronto and its representatives reserve the express right to contact relevant animal control authorities in documented cases of animal abuse, neglect, or deprivation. In this event, Owner relinquishes any and all claims against All Dogs Toronto, including the right to a refund for incomplete services. By engaging in services with All Dogs Toronto, Owner understands that the provision of these services is dependent on the humane care and treatment of their pet.
22. Harassment, Bullying, & Intoxication. All Dogs Toronto and Owner agree that no form of harassment or bullying shall be tolerated in the course of executing our obligations of service, and that the presence of these behaviors at a client consultation will constitute a breach of contract. It is further agreed that situations involving harassment, bullying, and intoxication will result in an immediate termination of services without the right to a refund or credit. The definition of harassment, bullying, and intoxication shall consist of the definition contained in the Human Rights Act of Canada. Clients are encouraged to review the Act prior to the commencement of training services with All Dogs Toronto here https://laws-lois.justice.gc.ca/eng/acts/h-6/
2. Cash payments are to be made in person prior to the commencement of services or placed in a conspicuous location for pick up on the first day of service. Holidays require a full payment of services at time of consultation. A finance charge of 10% per each of (5) business days outstanding will be added to unpaid balances after a one week grace period. All Dogs Toronto reserves the right to cancel service due to nonpayment at any time.
3. Payment: All subsequent services will be paid in full in the agreed upon manner in advance of the appointment start date via e-transfer or credit card payment.
4. Refund & Cancellation Policy
4.1 Dog Walking/Boarding/Daycare & Pet Sitting Services
If Owner plans to change their scheduled service, they must give All Dogs Toronto a minimum of 72 hours notice to avoid being charged the agreed upon rate. Boarding (including Holidays): If Owner cancels, the entire booking fee will apply for all cancellations made less than one week prior to scheduled sit. No refund on Holiday visits canceled one week or less before scheduled sits are to begin.
Unused pre-paid dog walking and pet sitting services expire after six months has elapsed from the date of purchase. This is to ensure that the representatives of All Dogs Toronto can reserve their time and availability in advance, preventing irrecoverable losses of time and work in executing their daily responsibilities.
4.2 Training Clients: Dog training clients must give 48 hours notice for cancellations. Due to the tailor-made, preparatory work requirements for each and every lesson, there are no refunds or credits for training programs already begun with All Dogs Toronto.
5. If Owner plans to increase their services needed, they can book all additional appointments via the Time to Pet service application or by email at alldogspetservices@gmail.com. Owner agrees to pay all additional fees incurred promptly at the agreed upon date.
6. Any additional services not covered by the original service agreement, including but not limited to, “accident” clean up of urine or feces, non-scheduled feedings, medicine administration, emergency care, and last-minute appointments made without 24-hour notice, are subject to an additional charge.
7. If a medical emergency arises for pet while under our care, All Dogs Toronto will make every effort to contact the Owner. If time is of the essence, the Owner authorizes All Dogs Toronto to seek medical services at Owner's preferred veterinarian, or the closest Veterinarian Hospital. Owner agrees to reimburse All Dogs Toronto for all services rendered by Veterinarian. These services will in accordance with Owners wishes if the Owner is reachable in a timely manner. If Owner is not reachable in a timely manner, Owner will reimburse All Dogs Toronto in full for any and all services required, including but not limited to: transportation costs, medical care, emergency care, and any/all additional service charges, fees, and hourly rates.
8. In the unlikely event of illness or personal emergency to All Dogs Toronto, Owner will authorize All Dogs Toronto to arrange for another qualified person to fulfill responsibilities as set forth in this contract. Owner will be notified in such a case.
9. It is the Owners responsibility to make sure all of their pet(s) are current on their vaccinations. Should an employee of All Dogs Toronto be bitten or otherwise injured by Owners pet(s), Owner agrees to pay all medical costs and lost wages incurred by All Dogs Toronto due to such injury.
10. Owner is responsible for any injury caused to an employee of All Dogs Toronto or the general public by Owner’s pet(s) or condition of Owner’s premises.
11. In the event of inclement weather or natural disaster, All Dogs Toronto will use their best judgment in caring for Owners pet(s) and home but cannot be held responsible for any damage to home or injury to pet arising from such.
12. Owner is to notify All Dogs Toronto if anyone else has keys or access to Owner’s property other than All Dogs Toronto during the time the representative of All Dogs Toronto is caring for Owner’s home and pet(s). All Dogs Toronto cannot be held liable for damage done to home and pet(s) by others with such access. In addition, All Dogs Toronto shall not be held liable for damage done by pet to either the interior or exterior of home when All Dogs Toronto is not there.
13. All Dogs Toronto is not liable for pets that are left outside or may escape when All Dogs Toronto is not in attendance.
14. Owner shall, at Owners sole expense, defend All Dogs Toronto against any claim or demand, whether or not well founded arising from any act(s) of Owner’s pet(s) or relation to Owner’s property or another person/animal. Owner shall indemnify and hold All Dogs Toronto free and harmless from all cost, expenses and liabilities in connection with such claims or demands. These costs, expenses and liabilities include amounts paid in settlement before or after suit is commenced, attorney’s fees and costs incurred by All Dogs Toronto in defending against such claims or demands.
15. No term or provision of this contract shall be waived and no breach excused verbally. To be effective, each waiver or excuse shall be in writing and signed by the party who waived or excused.
16. Each waiver or excuse shall be independent of all other. Therefore, if a term or provision is waived or breach is excused, that waiver or excuse shall not waive any other term or provision or excuse any other breach.
17. In no event will All Dogs Toronto be liable to Owner for any damages, including, but not limited to any lost profits, lost savings or their incidental or consequential damages arising out of Owners use of All Dogs Toronto, nor will All Dogs Toronto be liable for any claim by any third party, unless gross negligence or willful misconduct is proven on the part of the employee.
18. Owner authorizes these Terms and Conditions as valid approval for future services for any purposes provided by this contract, permitting All Dogs Toronto to accept telephone reservations for service and to enter the premises without additional signed contracts or written authorization.
19. All dog training packages expire after a six month period, and are not eligible for a refund. This is to ensure the timely execution of the training protocols applied, and is included here as a reflection of the best interest of our canine clients and their learning propensity. This obligation also ensures that the representatives of All Dogs Toronto can accept advance reservations for their time and prevent lost training opportunities. Clients who become non-responsive after a training program has begun for a period of time longer than one week (excepting documented cases of personal or medical emergency) are in breach of this contract and forfeit their right to a refund.
20. All Dogs Toronto and their representatives reserve the right to cancel any and all further training, dog walking, and pet sitting appointments should pet be found in a state of acute deprivation or neglect as a breach of contract. Should qualified, documented cases of acute deprivation or neglect be present at the time of any service for a client, Owner waives their right to a refund for all subsequent services.
21. All Dogs Toronto and its representatives reserve the express right to contact relevant animal control authorities in documented cases of animal abuse, neglect, or deprivation. In this event, Owner relinquishes any and all claims against All Dogs Toronto, including the right to a refund for incomplete services. By engaging in services with All Dogs Toronto, Owner understands that the provision of these services is dependent on the humane care and treatment of their pet.
22. Harassment, Bullying, & Intoxication. All Dogs Toronto and Owner agree that no form of harassment or bullying shall be tolerated in the course of executing our obligations of service, and that the presence of these behaviors at a client consultation will constitute a breach of contract. It is further agreed that situations involving harassment, bullying, and intoxication will result in an immediate termination of services without the right to a refund or credit. The definition of harassment, bullying, and intoxication shall consist of the definition contained in the Human Rights Act of Canada. Clients are encouraged to review the Act prior to the commencement of training services with All Dogs Toronto here https://laws-lois.justice.gc.ca/eng/acts/h-6/
